Privacy Policy of AllwonderBILITY™ LLC

7.1 Privacy Policy - July 15, 2025

Privacy Policy of AllwonderBILITY™ LLC

Effective Date: July 15, 2025 AllwonderBILITY™ LLC (“AllwonderBILITY™,” “we,” “us,” or “our”) operates a family-oriented indoor play facility and provides related services (like classes, therapy sessions, and a website for information and booking). We value your privacy and are committed to protecting any personal information we collect. This Privacy Policy explains what information we collect from our customers and website users, how we use and share that information, and your rights and choices regarding your information. By using AllwonderBILITY™'s services or website, you consent to the practices described in this Policy.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we may collect include:

Information You Provide Directly: When you engage with AllwonderBILITY™ (online or in person), you may provide personal information:

Contact and Account Information: your name, email address, telephone number, postal address, and account login credentials when you create an account on our website or sign up in person. For example, when booking a play session or registering for a class, we will ask for your name, contact info, and child’s name/age.

Child Information: details about your child(ren) relevant to our services, such as name, date of birth, and any pertinent medical or developmental information (e.g., allergies, special needs) you choose to share. We only ask for what’s needed (for instance, birthdate for age-appropriate play areas or to ensure compliance with age restrictions).

Transaction Information: records of your purchases or bookings with us – what service or product you purchased, date and time of reservation, and payment details (see Payment Info below).

Payment Information: for purchases, we (or our payment processor) collect payment card details. We use third-party payment processors (like Stripe or Square) so we do not store full credit card numbers on our systems. We retain payment transaction records (amount, date, last 4 of card, etc.) for accounting.

Communications: if you email us, call us, or fill out a form on our website (such as a “Contact Us” or feedback form), we collect the information you provide (like your name, contact, and the content of your message). If you subscribe to our newsletter or SMS alerts, we collect your contact details and preferences for that as well.

Therapy/Health Information: If you partake in our therapy services, any health-related information about your child (e.g., intake forms, medical history, or doctor referrals) will be collected and managed outside of this website using HIPAA-compliant systems. We do not collect therapy or medical information through this website. See Section 5 below for more on our HIPAA practices.

Information Collected Automatically: When you use our website or Wi-Fi at our facility, certain data is collected automatically:

  • Device and Usage Data: We (or our analytics providers) may collect information about your device and how you interact with our website. This can include your IP address, browser type, device identifiers, pages or screens viewed, and the dates/times of access. For example, if you visit our site, we might log that a user with IP 123.45 viewed the “Parties” page at 3:00 PM and clicked “Book Now.”

  • Cookies and Similar Technologies: Our website uses cookies (small text files stored on your device) and similar technologies to provide functionality and analyze usage. For instance, we use cookies to remember your login session or preferences (like items in your booking cart). We also use Google Analytics or similar tools that set cookies to collect site usage statistics (e.g., which pages are popular). These cookies may collect information such as your IP address and activity on our site. See Section 4 (Cookies & Tracking) for details and your choices regarding cookies.

  • Wi-Fi or On-Premises Tech: If you use our free Wi-Fi or check-in kiosk, the systems might log device identifiers or usage for security and troubleshooting. We do not actively track individuals via Wi-Fi or cameras, except for security cameras in public areas solely for safety and loss prevention (those are not used for analytics or identifying personal data, and footage is typically overwritten unless needed for an incident).

Information from Third Parties: We may receive information from third-party sources:

●   If someone purchases an AllwonderBILITY™ gift card for you online, we get the information they provide (e.g., your name and email to deliver it).

●  If you engage with us on social media (e.g., commenting on our Facebook page or tagging us in photos), we might see your public social media profile information. We will handle that info according to this policy and the platform’s rules, but note that anything you post publicly is by definition not private.

●   We might get updated address or contact info from delivery services or payment processors to keep our records current.

●   If a parent registers for a partnered event through a third party, that party may send us your registration details.

We treat any information combined with personal identifiers as personal data.

2. How We Use Your Information

AllwonderBILITY™ uses the collected information for various business purposes consistent with providing our services to you. The main uses include:

To Provide and Personalize Services: We use personal data to facilitate reservations, enrollments, and transactions you request. For example,

  • We use your and your child’s name and age to book play sessions, ensure capacity limits aren’t exceeded, and confirm your eligibility (like that your child is within the age range for a class).

  • We remember your past bookings or party details to make re-booking easier or to personalize recommendations (e.g., suggesting “You attended Toddler Time last month, sign up again!”).

  • If you provide health/allergy info, we use that to make accommodations (such as altering snack offerings during a party or being prepared for asthma concerns).

  • For therapy clients, we use health information to deliver treatment and coordinate with medical professionals as needed.

Communication: We use contact info to send you important communications:

  • Service Messages: e.g., email or text confirmations of your bookings, reminders of upcoming sessions, notifications about facility closures or changes that affect your reservation. If you sign a waiver or create an account, we might email a copy for your records.

  • Customer Support: If you contact us with questions or issues, we’ll use the information to respond and resolve your inquiry. This includes troubleshooting booking issues or addressing complaints.

  • Marketing: With your consent or as permitted by law, we may send promotional emails or texts about new events, specials, or news about AllwonderBILITY™. For example, we might email a monthly newsletter or text you an offer for a discount on your child’s birthday party. You can opt-out of marketing emails at any time by clicking “unsubscribe” in the email. For SMS, you can reply “STOP” to opt out

  • We will not inundate you: typically, we send newsletters no more than [X] times per month and texts only for critical updates or opted-in promotions.

  • We do not share your contact information with third parties for their own marketing without your explicit consent. For instance, we won’t sell your email to a toy company or unrelated list. (If we ever partner with a reputable local business for a joint event, any sharing of info for co-marketing would be clearly communicated and consented to.)

Safety and Security: We may use information to maintain a secure environment:

  • IP addresses and cookies help us detect and prevent fraudulent bookings or misuse of our website.

  • We may use camera footage (which generally isn’t personal data unless someone’s image is very clear) to investigate an incident or cooperate with law enforcement if needed.

  • If you report an allergy or safety concern, we note it to ensure compliance with safety measures (like "Child X has a severe peanut allergy" – we use that to enforce our no-nut policy around that child).

Analytics and Improvement: Automatically collected data (and sometimes feedback you provide) is used to analyze usage and improve our offerings:

  • We look at website traffic patterns to improve site navigation or content (e.g., if many people abandon the booking process at step 2, we investigate and fix issues).

  • We track program attendance and interests (like many 2-year-olds attending morning sessions) to adjust our schedule or create new programs tailored to demand.

  • Customer feedback (from surveys or suggestions) is aggregated to implement changes (e.g., adding more seating for parents if many request it).

  • This usage data is often aggregated or de-identified (not tied to specific individuals) for analysis. If we use Google Analytics, Google may use cookies to provide insights, but we typically view aggregated reports (like “100 people visited the Party page this week”).

Service Providers: We share information with third-party service providers who perform services on our behalf (see Section 3 below for details on sharing). For instance, our digital waiver system (Roller) uses the info to process waivers, or our email platform uses your email to send communications. They use it only as instructed by us to carry out the purposes listed here.

Legal Compliance and Protection: We may use or disclose information as necessary to comply with legal obligations, resolve disputes, enforce our Terms of Service, or protect our rights or the safety of our users or customers. For example:

  • If required by law or legal process (subpoena, court order) to disclose information, we will do so.

  • If necessary to investigate or address suspected fraud, harassment, safety threats, or other violations in our facility or on our website.

  • If parents/guardians have signed a media release, we may use a child’s image in marketing materials (per that separate consent), but absent that, we do not use identifiable personal info in marketing without permission.

COPPA and Child Privacy: Our services are directed to parents and guardians, not to children under 13 to provide their own data. We use information about children only as needed to provide services through their parents (e.g., planning age-appropriate activities, keeping emergency contacts). We do not use children’s info for any unsolicited marketing. See Section 5 (Children’s Privacy) for more on COPPA compliance.

We will not use personal information in ways that are not compatible with the purposes above without obtaining your consent. We do not sell personal information to third parties.

3. How We Share Your Information

AllwonderBILITY™ only shares personal information as reasonably necessary to run our business or as required by law. Here are the categories of recipients with whom we may share data and why:

AllwonderBILITY™ Team: Our staff and management will have access to personal information on a need-to-know basis. For example, front desk employees see your name and waiver status when you check in; party coordinators have your contact and party request details; therapists have access to your child’s therapy records. All staff are trained on confidentiality (especially regarding children’s and health info) and are bound by this Privacy Policy and internal policies to protect your data.

Service Providers & Third-Party Partners: We use reputable third-party companies to support various operations, and we share information with them so they can perform services for us. These third parties are contractually obligated to protect your data and use it only for our business purposes. Key examples include:

●   Booking and Waiver Platform (Roller): We manage online bookings, ticket sales, and liability waiver signing through Roller Software. When you make a reservation or sign a waiver online, you’re actually interacting with Roller’s system embedded in our site. They collect the personal info needed (names, DOBs, signature, etc.) and store it on our behalf. Roller’s system makes that info available to us for check-in and record-keeping. Roller does not use your data for other purposes; it’s governed by our contract with them (and by their privacy policy, which complies with requirements for such data).

●   Payment Processors (Stripe/Square/QuickBooks Payments): When you pay by credit/debit card, a payment processor processes the transaction. This means your card info goes directly to them; they authorize and charge it, then send us confirmation. They may have access to your billing info to process payment, and are PCI-DSS compliant (industry security standard). We share with them the charge amount, your name, and maybe contact info to verify (and they may already have data if you used that card elsewhere in their network). They are not permitted to use your card info for anything except processing the payment. We do not receive your full card number from them, only a token or last4 and status.

●   Electronic Health Record (WebPT) & Medical Partners: (Therapy context) If your child receives therapy, we use a secure electronic health record system (WebPT) to store evaluations, session notes, etc. WebPT may host that data on their servers but they are a HIPAA-compliant business associate, so they follow strict rules to keep it private. They only use it to store and manage records for us. Similarly, if we coordinate with a third-party specialist or your child’s pediatrician (with your consent), we may share relevant health info with them and vice versa, solely for treatment continuity.

●   Email/SMS Service: We might use MailChimp or SendGrid for bulk emails, and Twilio or a similar service for texts. Those providers get your contact info (email, phone) and the content we want to send. They are not allowed to spam you or share your info; they just facilitate our communications. (They also have their privacy/security commitments under contract.)

●   Event Partners: If we co-host an event with another organization (e.g., a music class run by a contractor at our site), we might share a list of registrants’ names or children’s first names with that contractor so they know who is attending. Those contractors are also expected to keep that info confidential and only use it for the event. We won’t share contact details unless necessary for the event or explicitly agreed by you.

●   Analytics and Advertising Partners: We use Google Analytics to collect website usage data, as mentioned. Google may process usage data (which might include IP address and cookies, but not your name or account info) in aggregate to tell us how our site is doing. We may also use Facebook Pixel or similar to measure the effectiveness of our Facebook/Instagram ads – this may indirectly tell those platforms that a user visited our site so they can, for instance, show you our ad on their network later. However, this information is generally not identifiable to AllwonderBILITY™ (we do not see your individual Facebook profile info from the pixel, we just get conversion stats). You can opt-out of such tracking as explained in Section 4.

●   Cloud Storage and IT: We might store documents (like enrollment forms, schedule spreadsheets) on cloud services like Google Drive or Dropbox. Personal data in those is then hosted by those providers for our access. We apply access controls and those providers have their own security measures. They contractually will not peek at or use our stored files beyond providing the storage service.

●   Mailing/Shipping: If we ever mail you something (like a membership card or prize), we’d share your address with postal or courier services. Those use it only to deliver the item. In all cases with service providers: we only share the minimum information necessary for them to do their job. And we require these providers to keep your info secure and confidential.

Legal and Safety Disclosures: We may share personal information when required by law or necessary to protect people or our business:

●   If a court order or government subpoena demands certain data, we will comply after verifying validity (and we’ll attempt to notify you if permitted).

●   If a law enforcement agency requests information as part of an investigation (e.g., security footage after a reported incident), we may provide it if we believe it’s legally required or in the public interest.

●   To enforce our policies or agreements or to collect owed payments, we might share info with our attorneys or debt collection services (for example, if a major unpaid balance remains and normal reminders failed, we might send the minimal needed info to a collections firm).

●   If sharing is needed to investigate or address potential harm: e.g., exchanging information with other facilities or authorities about a person who has threatened harm.

●   If a child’s welfare is at risk, we may share info with child protective services as required by mandated reporter laws (see employee conduct policy – similar applies on our end for reporting). For instance, if we report a suspected abuse case, we’ll provide the child’s and guardian’s info to the proper agency.

Business Transfers: If AllwonderBILITY™ is ever involved in a merger, acquisition, asset sale, or bankruptcy, personal information may be transferred to or accessed by the acquiring or merging entity as part of that process.

For example, if a new company buys us, customer records would likely be part of the assets transferred so they can continue operations. In such a case, we would ensure that the new owner is contractually bound to the same privacy commitments described here. We would also notify you, as required by law, of any change of ownership that affects your data. Your information would remain subject to this Privacy Policy (unless you consent to new terms).

Third-Party Plugins or Links: Our website may have links to third-party sites (like a link to our Facebook page or to an online article about us) or embedded content (like a YouTube video). Clicking those links or interacting with that content may let those third parties collect data about you (via cookies, etc.). For instance, if you click a YouTube video on our site, YouTube might set its own cookies. This policy does not cover third-party sites (they have their own policies). We advise you to review those if you navigate away. We do not share your personal info with those sites, but if you're logged into them, they might associate viewing with your account.

No Selling of Data: We want to reiterate: We do not sell or rent your personal information to third-party marketers. We may promote partners or events, but we do not hand them your contact list without your consent. If we ever host a special promotion with a partner where sharing your info is involved (e.g., a giveaway co-sponsored by a toy brand that wants the winners’ contact to send prizes), we will be transparent and ask permission.

AllwonderBILITY™ carefully vets our third-party service providers and partners to ensure they meet privacy and security standards. We strive to only partner with companies that have strong privacy practices. If any service provider no longer meets our requirements or if we no longer need their services, we cease sharing data and ensure any stored data is either returned or destroyed.

4. Cookies and Online Tracking

When you visit our website, we and our analytics or advertising partners may use cookies and similar tracking technologies to collect information about how you use the site and to improve your experience. This section explains how we use these technologies and your choices.

What are Cookies? Cookies are small text files placed on your device (computer, smartphone) when you browse a website. They allow the site or a third party to recognize your browser and remember information. There are also related technologies like web beacons (pixel tags) embedded in pages or emails, and local storage, which serve similar purposes.

Types of Cookies We Use:

  • Necessary Cookies: These are essential for the website to function properly. For example, when you log into your account to book a session, a cookie keeps you logged in as you navigate. Without these, basic features may not work. Because they are necessary, we use them by default.

  • Preferences Cookies: These remember your choices to give you a more personalized experience. For instance, if our site has the option to remember your email for next time, a cookie stores that so you don't have to re-type it. Similarly, if you dismiss a one-time pop-up announcement, a cookie may note that so it doesn’t show again.

  • Analytics Cookies: These cookies collect info about site traffic and usage (number of visitors, pages frequented, time spent, etc.). We use Google Analytics which sets cookies like _ga, _gid to differentiate unique users and throttle request rate.

  • The data helps us understand how users interact with our site so we can improve layout or content. The info shared with Google is aggregated; we don’t receive personal identities from it. (Google’s ability to use and share info collected by Google Analytics about your visits is governed by Google’s Privacy Policy and Analytics Terms.)

  • Advertising Cookies: Currently, we do not show third-party ads on our site, but we may use advertising cookies in a limited
    (continued from Privacy Policy)

5. Children’s Privacy (COPPA Compliance)

AllwonderBILITY™'s services (open play, parties, etc.) are intended for use by families, where parents or guardians are the primary users engaging with us. We do not knowingly collect personal information from children under the age of 13 without parental consent. Our website and online services are directed to adults (parents/guardians), not to children. For example, a child should not be creating an account or making a booking; that is handled by an adult. If you are under 13, please do not submit any personal information to us – ask your parent or guardian to handle it. If we become aware that we have inadvertently received personal information directly from a child under 13 (for instance, a child sends an email without parent knowledge), we will delete that information as soon as possible. Parents: if you believe your child has provided personal data to us without your consent, please contact us at [contact email] so we can take appropriate action. When it comes to information about children that we collect from parents (like when a parent provides a child's name and age in a booking form), we treat that information as described in this Policy – to provide services and for safety. We do not use children’s information for marketing. We comply with the Children’s Online Privacy Protection Act (COPPA) and other relevant laws, which means any online collection of a child’s data would only be with proper parental consent and used only for the intended purpose (e.g., a summer camp registration form filled out by a parent for a child). We also adhere to the Children’s Privacy provisions of applicable state laws and the guidelines of any platforms we use (for example, if we have a mobile app in future directed at families, we’ll incorporate COPPA compliance there too).

6. Data Security

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

  • Technical measures: Encryption of data in transit (our website is HTTPS secure, meaning data like form submissions are encrypted). We use firewalls and secure hosting for our databases. Passwords are hashed or encrypted in our systems. Payment info is handled by PCI-compliant providers.

  • Administrative measures: Limiting access to personal data to employees and contractors on a need-to-know basis. Training staff on privacy and security best practices (e.g., recognizing phishing attempts, locking computers). We have internal policies for data handling, like regularly updating software and using strong authentication.

  • Physical measures: Securing any paper records in locked cabinets (for example, signed paper forms are stored securely until digitized or shredded). Our facility has controlled access and surveillance to protect on-site data storage if any.

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. For example, email communications you send us may not be encrypted end-to-end, so be mindful about what you share via email. In the event of any data breach that compromises your personal information, we will follow all applicable laws to notify affected individuals and take necessary steps to mitigate the issue. You also play a role in security: keep your account credentials confidential. If you create an account on our site, do not share your password and use a strong password unique to our site. If you suspect unauthorized access to your account or a security issue, please notify us immediately.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

  • Contact and account data are kept as long as you have an account or an ongoing relationship with us. If you delete your account or haven’t interacted with us for an extended period, we may archive or delete that data in line with our data retention schedule.

  • Transaction records (payments, bookings) are generally kept for at least [X] years for accounting and tax purposes (often 7 years as per IRS guidelines).

  • Waiver forms, which have legal significance, may be retained for the statute of limitations on claims (which can be several years) – we keep those at least [Y] years (or as recommended by our insurer/legal counsel).

  • Therapy records: These are medical records; we retain them as required by law (in SC, therapy records for minors may need to be kept until a certain age and then some years after).

  • Email correspondence might be retained for a time to reference past communications when providing customer service, then purged periodically if not needed.

  • If you opt-out of marketing communications, we may keep your contact on a suppression list indefinitely to ensure we respect that opt-out.

  • CCTV footage (if any in facility) is typically overwritten on a rolling basis unless flagged for an incident, in which case relevant footage is saved until resolved.

When we no longer have a legitimate need to keep personal data, we will securely dispose of it – either by deleting electronic records or shredding paper files.

8. Your Rights and Choices

You have certain rights and choices regarding your personal information. We want you to have control over your data and feel comfortable with how it’s used. Your principal rights include:

  • Access and Correction: You may request access to the personal information we have about you and your child(ren) and ask that we correct or update it if it’s inaccurate or incomplete. For instance, if you move or change phone numbers, you can update your account profile or ask us to update our records. If you want to see what info we have on file (like your waiver, bookings, contact info), contact us and we can provide a copy or summary.

  • Deletion (Right to Be Forgotten): You can request that we delete your personal information. Note, we will do so to the extent we can, but some data we may need to keep for legal reasons or legitimate business purposes (e.g., transaction history for financial records, or a record that you signed a waiver even if we delete other profile info). If you have an online account, you can also delete certain info yourself (like remove saved children profiles, etc.). For therapy/health records, those are legally protected and we may not be able to delete them on your request if regulations require retention, but we can discuss what options exist.

  • Withdraw Consent / Opt-Out: If we are processing your information based on consent, you have the right to withdraw that consent at any time. For instance, you may withdraw consent for receiving marketing emails by unsubscribing, or for photos by revoking a media release. This will not affect processing already done, but will stop future processing for those purposes. For text messages, you can opt-out by replying “STOP” to any marketing tex】 (note: standard SMS opt-out will result in one final confirmation text and then no more).

  • Opt-Out of Tracking: You can control or block cookies through your browser settings. Most browsers let you remove or reject cookies. You can also use tools like the Google Analytics Opt-out Browser Add-on to prevent your data from being used by Google Analytics. For interest-based ads (if we ever use remarketing), you can opt-out via the Digital Advertising Alliance’s web choices tool. See Section 4 for details on cookie management.

  • Do Not Track Signals: Some browsers have “Do Not Track” (DNT) features. Our website does not currently respond to DNT signals in any special way (there is no standard for DNT compliance yet), but we treat all user data in line with this policy. You can still opt-out of certain cookies as described.

  • COPPA Parental Rights: If we had inadvertently collected info directly from a child under 13, a parent has the right to review and/or request deletion of that information. Again, our policy is not to have that scenario in the first place, but we honor such parental rights fully.

To exercise any of these rights, please contact us at the contact information provided in Section 10 below. We may need to verify your identity (or authority, if you are making a request on behalf of your child or someone else) before fulfilling the request, to make sure we don’t give out or change data improperly. Verification might be confirming via a known email or a quick call, etc. We will respond to your request within a reasonable timeframe (typically within 30 days). Please note that certain rights may not be absolute. For example, if you request deletion, we might retain certain info if allowed for legitimate reasons (as noted). If we cannot fulfill a request fully, we will explain the reasoning.

9. Third-Party Tools and Integrations

AllwonderBILITY™ integrates several third-party tools to facilitate our operations – for example, Roller (for digital waivers and bookings), WebPT (for therapy documentation), Squarespace or similar (if our website is built on it), QuickBooks Online (QBO) for accounting, Google Workspace (GSuite) for company email and file storage. Each of these tools may have access to or process your personal information in some way, as described:

  • Roller: Manages digital waivers and booking transactions. Data input into Roller (names, DOBs, signatures, etc.) is stored on Roller’s platform. They have their own security and compliance measures, and we’ve reviewed them to ensure they meet privacy standards. Roller may also use cookies on waiver pages to ensure smooth functionalit】. Roller does not use your data beyond providing the waiver service to us. (See Roller’s privacy info on their site for more.)

  • WePT: Used only for therapy clients’ protected health information (PHI). WebPT is a HIPAA-compliant Electronic Medical Record system. They store PHI on secure servers; access is restricted to authorized therapy staff. WebPT may aggregate de-identified data for their internal analytics, but no identifiable info is used beyond providing our clinic management. (Therapy clients also receive a HIPAA Notice of Privacy Practices, outlining in-depth how health info is used/disclosed.)

  • Squarespace (or Website Host): Our website host automatically logs data about visits (IP, etc. as discussed). They might store form submission data if forms are part of their system. We chose a reputable host and have a Data Processing Agreement in place if required.

  • QuickBooks Online (QBO): We use QBO for our financials which could include customer names on invoices or payment records. Intuit (who runs QBO) has strict privacy and doesn't use that data except to provide the service.

  • GSuite (Google): Our company email is through Gmail, and files might be on Google Drive. So if you email us, your email and our reply reside on Google’s servers. Google’s enterprise policies cover that and they don’t access it for ad purposes under our business account. Similarly, if we have a spreadsheet of party bookings on Drive, it’s under Google’s cloud protection.

  • Texting Platforms: We might use services like Twilio or a dedicated SMS app for texting customers (appointment reminders, etc.). Those services handle your phone number and message content to deliver texts. They are bound to use it only for that.

  • Other Third-Party Links: Our site may link to third-party content (like an article or a partner’s site) or include social media widgets (like a “Follow us on Facebook” button). If you click those, you will be interacting with the third party, and their own privacy policy governs that interaction. We encourage you to review the privacy policies of any external sites you visit via our website links.

We mention these specific third-party tools as part of our transparency. We ensure that each of these third parties has a privacy policy and data protection measures consistent with protecting your data. If you have questions about any specific integration, feel free to ask. Additionally, if you register or log in to our website through a third-party platform (for example, if someday we allow “Sign in with Facebook” or Google), then you are sharing certain info from that account with us (like your name and email from Facebook). We would use it solely for account creation and login. That third party’s authentication process will explain what data is shared (and you can choose whether to proceed).

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

AllwonderBILITY™ LLC
Attn: Privacy Officer
Physical Address: 3510 Park Avenue Boulevard, Suite 105,  Mt. Pleasant, SC 29464
Email: info@AllwonderBILITY.com
Phone: (843) 806-1858

Please include your contact information and a detailed description of your request or concern. We take privacy inquiries seriously and will respond as promptly as we can (generally within a few business days for general questions, or within the legally required timeframe for formal data requests). If you need to update or correct information, or you want to opt out of certain services (like newsletters), you can also often do so through your account settings on our website or by using provided opt-out mechanisms, but you’re always welcome to contact us for assistance. 11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by (for example) posting a prominent notice on our website or contacting you via email (if appropriate) prior to the change becoming effective. The “Effective Date” at the top will also indicate when this policy was last revised. It’s a good idea to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services or website after any changes signifies your acceptance of the updated terms (to the extent permitted by law). If you do not agree with a change, you should contact us and/or cease using our services before the changes take effect.

Website Terms of Service

AllwonderBILITY™ LLC – Website Terms of Service

Effective Date: July 15, 2025, Welcome to AllwonderBILITY™'s website (the “Site”). These Terms of Service (“Terms”) govern your access to and use of our Site and any related online services, including online booking, account creation, and content (collectively, the “Services”). 

Note: AllwonderBILITY™ is not yet open to the public. Our website is currently for informational purposes only. Any references to booking, purchasing, or services are anticipatory and will become active once our facility opens. These Terms apply to your use of the Site now and will continue to govern once services go live.

By accessing or using our Site, you agree to be bound by these Terms and our Privacy Policy (above). If you do not agree, please do not use the site. For purposes of these Terms, “AllwonderBILITY™” or “we” refers to AllwonderBILITY™ LLC and any authorized personnel. “You” or “User” refers to any individual or entity who uses the Site. Additional terms or agreements may apply to specific services (like booking terms or class rules); those, together with these Terms, govern your use of that service.

1. Use of the Site and Services

1.1 Eligibility: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Site. Our Services are intended for adults (parents/guardians) to book and manage children’s activities. If you are under 18, you may only use the Site with the involvement of a parent or guardian. By using the Site, you represent that you meet these age requirements or are supervised by a responsible adult.

1.2 Account Creation: Certain features (like booking a session, signing a waiver online, or purchasing passes) may require you to create an account or profile. When you create an account, you agree to provide accurate, current, and complete information about yourself (and your children, if applicable). You also agree to update your information if it changes, so we can communicate with you and provide the Services (for example, a correct email for confirmations). You are responsible for maintaining the confidentiality of your account login credentials and for all activities that occur under your account. Do not share your password with others. If you suspect any unauthorized use of your account, notify us immediately. We reserve the right to suspend or terminate accounts that are suspected of unauthorized use or violation of these Terms.

1.3 Permitted Use: You are granted a limited, non-transferable, non-exclusive license to access and use our Site and Services for your personal, family, or internal business use (for example, a daycare arranging group visits, in coordination with us). Permitted activities include: viewing information about our facility and services, making reservations or purchases for yourself or your children, signing required forms, contacting us via provided channels, and sharing Site content through provided share features in a non-commercial manner. Prohibited activities include (see 1.4 below) any misuse of the Site or content beyond that scope.

1.4 Prohibited Conduct: You agree NOT to:

●   Use the Site for any unlawful purpose or engage in any activity that violates these Terms.

●   Misrepresent your identity or affiliations when using the Site. You will not impersonate anyone or provide false info. For example, don’t book under a fake name or wrong age for a child to bypass age rules.

●   Interfere with the operation of the Site or other users’ experience. This includes not introducing viruses, worms, malware, or any code of a destructive nature, and not attempting to hack, overload (“DDOS”), or disrupt the Site’s infrastructure.

●   Scrape, data-mine, or use any automated system (like robots, spiders) to access the Site in a manner that sends more requests than a human could reasonably produce, without our express permission. (Operating a search engine indexing the Site is allowed if done lawfully and obeying our robots.txt, but framing our content or similar is not allowed.)

●   Reverse engineer or attempt to extract source code from the Site or our software.

●   Use the Site to collect or harvest personal info about other users or our customers without consent. (E.g., do not use any user forum or reviews, if any, to scrape emails or target our users for unrelated offers.)

●   Violate any intellectual property rights (ours or others’) on the Site (detailed in Section 4 below). This includes not copying content except as allowed, not removing copyright or trademark notices, etc.

●   Make unauthorized commercial use of the Site. This means you shouldn’t resell our services, make speculative or fraudulent reservations, or use the Site’s content for marketing without a license. For example, you can’t use our event listings to create a competing schedule site or use our photos in your advertisements without permission.

●   Upload or transmit any content that is illegal, harmful, threatening, defamatory, obscene, infringing, or otherwise objectionable (especially in any interactive portions, like if we have comment sections or social media integrations).

Violation of any of the above may result in termination of your right to use the Site (see Section 7) and could also expose you to legal consequences.

1.5 Reservations and Online Booking: The following terms apply to booking and purchases once services go live. These features are not currently active on our Site as of the Effective Date. When you make a reservation or purchase through the Site, you agree that: (a) You will pay all charges incurred by you or any users of your account and credit card (or other payment mechanism) at the prices displayed when such charges are incurred, including any applicable taxes or fees. (b) You are responsible for reading the full service description (e.g., party package details or class prerequisites) before committing to book. (c) Additional terms (like cancellation policies, which are provided during booking) apply. You agree to those at checkout. For example, if our party booking page states a deposit is non-refundable or that rescheduling within 7 days incurs a fee, those terms become part of your agreement with us. We strive for transparency in the booking process.

●   We reserve the right to cancel or refuse any order or booking if, for example, a pricing error is detected or the availability was not correctly updated. If that happens, we will contact you and attempt to find a solution (like rescheduling or refunding).

●   No unlawful resell: Our tickets or bookings are for the use of the person booking. You may not resell or transfer bookings to others in a way that violates any laws or these Terms (e.g., scalping tickets above price is not allowed; transferring a booking is generally fine if you let us know, but selling it to third parties as a profit venture is not permitted).

1.6 Communications: By using the Site or providing your contact info, you consent to receiving communications from us electronically (such as email or SMS). We will communicate per our Privacy Policy’s terms. Electronic communications satisfy any legal requirement that such communications be in writing. If you provide a mobile number, you consent to receiving text (SMS) messages – you can opt out as provided in the Privacy Policy. We are not responsible for any messaging or data fees from your carrier.

2. Payment, Refunds, and Cancellation Policy

Note: Our facility is not yet open to the public, and online payments and reservations are currently unavailable as of the Effective Date. The following terms are provided in advance and will apply once services become available through the Site.

2.1 Pricing and Charges: All prices for services or products (like open play sessions, memberships, party packages) are listed in U.S. dollars unless stated otherwise. Prices are subject to change, but once you book, that price is locked in (barring obvious error). We will add any applicable sales taxes or similar fees at checkout, which you are responsible for paying. In some cases, a third-party processing fee might apply (if clearly disclosed, e.g., “3% convenience fee for credit cards” if that were the case).

2.2 Payment Process: Online payments are processed by our third-party payment gateways (see Privacy Policy Section 3). You must provide a valid payment method (we accept major credit cards and possibly other methods like PayPal if offered). By entering payment details, you represent that you are authorized to use that method and you authorize us (and our payment processor) to charge the full amount of your purchase (including any applicable fees/taxes) to that payment method. We do not store your full payment info, but our processor may store tokenized info for convenience if you opt to save a card for future use.

2.3 Cancellation and Refund Policy: We want you to be satisfied, but we also have policies to ensure fairness and our ability to schedule effectively. Different services have different cancellation terms:

●   Open Play Tickets or Play Sessions: Generally, these are non-refundable after purchase except in cases of error or extenuating circumstances. If you need to cancel an open play booking, contact us as soon as possible. We may offer a reschedule or credit if you cancel at least [24 hours] in advance, but once the session time arrives (or once you’ve checked in), no refunds can be given.

●   If we must close the facility unexpectedly (e.g., due to weather or maintenance), we will offer you a choice of a refund or reschedule.

●   Classes or Events: If you register for a multi-week class or one-time special event, refund eligibility will be stated on the registration page. Often, we can refund if notice is given [a certain number of days] before the start, minus any deposit. After the class has begun, partial refunds are usually not given for missed sessions (but we might offer make-ups if possible).

●   Parties and Private Events: These typically require a non-refundable deposit to book.

●   The terms you agreed to in the party contract (see Section 3.3 of our documentation) apply: for example, deposit is non-refundable, remaining balance refundable only up to X days prior, reschedule options, etc. Please refer to your Party Agreement for specific details, as those terms are binding. In summary, late cancellations likely forfeit payments, whereas earlier ones might get partial refund or credit.

●   Therapy Appointments: (if applicable via site) Cancellation less than 24 hours may incur a fee or loss of a session credit, as notified when scheduling.

●   Merchandise/Gift Cards: If we sell merchandise or gift cards online, we’ll include return/refund policies on those sales pages. Generally, gift cards are non-refundable (except as required by law), and merchandise can be returned within X days if unused.

All refunds, when approved, will be processed to the original payment method. Please allow a certain amount of time (usually 5-10 business days) for refunds to appear on your statement, as processing times vary by bank. We reserve the right to make exceptions (for example, waiving a cancellation fee in a true emergency) on a case-by-case basis at our sole discretion, but this does not mean we waive the policy for all cases.

2.4 Chargebacks and Disputes: If you have an issue with a charge, we encourage you to contact us to resolve it before disputing with your bank. Unauthorized charge? We’ll investigate. Service not delivered? We’ll clarify or refund if appropriate. If you initiate a credit card chargeback or payment dispute for a valid charge (for instance, forgetting that you agreed no refund and then disputing it), we reserve the right to terminate your account and perhaps pursue the owed amount (and you may incur bank fees or legal costs per your card agreement). This doesn’t remove your legal rights, but we aim for communication first.

3. Intellectual Property and Content

3.1 AllwonderBILITY™ Content: The Site and all materials on it, including but not limited to text, graphics, logos, icons, images, audio clips, videos, software, and design (collectively, the “Content”), are the intellectual property of AllwonderBILITY™ LLC or our licensors. This Content is protected by copyright, trademark, and other intellectual property laws. “AllwonderBILITY™” and our logos, taglines (“AllwonderPlay,” etc., if any) are trademarks/service marks of AllwonderBILITY™ LLC. You are not granted any license to use our trademarks by these Terms, except as needed to identify our services (like making a booking confirmation printout, etc.).

3.2 Permissible Use of Content: You may print or download portions of the Site Content for your personal, non-commercial use, such as printing a waiver confirmation or event details. When you do, you must not remove any copyright, trademark, or other proprietary notices. You may share Content online via built-in sharing features (for example, using a provided Facebook “Share” button to share a blog post or using our provided photos for personal social media with credit). But you may not otherwise copy, reproduce, distribute, publicly display, or create derivative works from our Content without our prior written consent, except as allowed by law (like brief quotes under fair use).

3.3 User Content: Our Site does not currently allow users to submit or post content (such as reviews, comments, or photos). If these features become available in the future, the following terms will apply to any User Content submitted:

●   License to Us: By submitting User Content, you grant AllwonderBILITY™ a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, distribute, and display that User Content in any media. This license is solely for the operation, promotion, and improvement of our Services. For example, if you post a testimonial or a photo on our site or social media, we might feature it on our testimonials page or use it in marketing (with credit if appropriate). We will respect the context (if you specifically posted in one place, we’re not going to misappropriate it embarrassingly, but legally we need the permission to show it).

●   Your Responsibility: You are solely responsible for any User Content you provide. You must have the necessary rights to submit the content (don’t upload someone else’s copyrighted photo or personal data without permission). No inappropriate content: your posts must not be illegal, infringing, harassing, defamatory, obscene, or otherwise violate any laws or rights. We are not obligated to monitor User Content, but we reserve the right to remove or edit any User Content at our discretion, especially if it violates these Terms or is reported by others.

●   We do not claim ownership of your original User Content (you retain copyright in what you create), just the rights to use it as described. If you wish to remove your User Content, contact us; we’ll remove it from our Site if possible, but note that once shared or if it’s been used in promotions, complete removal might not be feasible (for example, if it was in a printed flyer).

3.4 Third-Party Content: Our Site may include content provided by third parties, such as an embedded map (Google Maps) or third-party widgets. Third-party trademarks or content on our Site are property of their respective owners and are used for identification or informational purposes. Your use of third-party content may be subject to those third parties’ terms. For example, using Google Maps on our Locations page binds you to Google’s Maps/Google Earth Additional Terms of Service.

3.5 Notice and Take Down: If you believe that any content on our Site infringes your intellectual property rights (for instance, a photo of yours was used without permission), please notify us in writing with the relevant details (identify the content, your proof of rights, and your contact info). We will investigate and remove or disable content if appropriate in accordance with the Digital Millennium Copyright Act (DMCA) or other applicable laws. We may also terminate repeat infringers’ access.

4. Disclaimer of Warranties

AllwonderBILITY™'s Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis. Your use is at your own risk. To the fullest extent permitted by law, AllwonderBILITY™ disclaims all warranties, express or implied, in connection with the Site and your use thereof, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and course of dealing. Specifically:

●   We do not warrant that the Site will be uninterrupted, timely, secure, or error-free. While we aim for high uptime and prompt fixing of issues, we can’t guarantee no bugs or downtime.

●   We do not guarantee the accuracy or completeness of any information on the Site. While we strive to update info (e.g., class schedules, availability, pricing) promptly, there might be occasional errors or out-of-date information. Use your discretion and double-check if critical.

●   We do not promise any specific results from use of the Site or Services. For example, we can’t guarantee that booking a class will lead to a specific developmental outcome for your child, or that every child’s experience will be perfect. (Though we certainly try to provide great experiences!)

●   If we provide any guidance (like blog advice, parenting tips), it’s for informational purposes and comes without any warranty. Always exercise your own judgment or consult professionals where appropriate.

●   Third-Party Sites: If our Site links to external websites, we are not responsible for those websites. They are outside our control. We don’t endorse or warrant their content, and your use of third-party sites is at your risk.

Some jurisdictions do not allow the exclusion of certain warranties, so portions of this section may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

5. Limitation of Liability

To the maximum extent permitted by law, AllwonderBILITY™ LLC and its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your access to or use of, or inability to access or use, the Site or any future Services, or from any errors or defects in the Site — even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for lost profits, lost data, loss of goodwill, service interruption, computer damage, or system failure. It also includes damages arising from any personal injury or property damage that may result from use of the Site or from interactions with other users (such as community features or future events), except where caused by our gross negligence, recklessness, or intentional misconduct.

Note: As of the Effective Date, AllwonderBILITY™ is not yet open to the public and no bookings, transactions, or live services are available on the Site. The following liability limitations are provided in anticipation of future service availability and will apply once those services are live.

In no event shall our total liability to you for all claims arising out of or relating to these Terms or your use of the Site exceed the total amount you paid to AllwonderBILITY™ in the twelve (12) months preceding the event giving rise to the claim, or one hundred U.S. dollars ($100), whichever is greater. If you have not made any payments (e.g., simply browsing the Site), the $100 cap shall apply as the overall limit of liability.

For example, if due to a future Site error a booking fails to process and you arrive without a reservation, we may refund your payment and offer a goodwill credit, but we are not liable for travel expenses or other incidental losses. Similarly, if unauthorized access occurs due to shared fault (e.g., weak password or account sharing), we limit our liability to what is legally required under applicable law.

Some jurisdictions do not allow the exclusion or limitation of certain implied warranties or damages. If South Carolina or other applicable laws grant you additional rights, those provisions will apply, and nothing in this section shall limit liability in cases of gross negligence, willful misconduct, or where otherwise prohibited by law.

6. Indemnification

You agree to indemnify, defend, and hold harmless AllwonderBILITY™ LLC, its owners, directors, officers, employees, agents, and affiliates (collectively, the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees and costs) arising out of or in any way connected with:

  • Your use or misuse of the Site or (once available) any future Services.

  • Your violation of these Terms or any applicable law or regulation.

  • Your infringement or violation of any rights of a third party, including intellectual property, privacy, publicity, or other personal or proprietary rights.

  • Any false, misleading, or inaccurate information you provide (e.g., during future account creation or booking).

  • Any User Content you submit (if applicable) that causes damage or harm to another party (for example, posting copyrighted material you do not own or defamatory content in a public forum).

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense), and you agree to cooperate fully with such defense. You may not settle any such matter without our prior written consent, as we must ensure any resolution is fair, lawful, and does not imply liability on our part.

This indemnification obligation will survive the termination of these Terms and your use of the Site or Services. Even if you stop using the Site, if a claim arises from your prior activity, this clause still applies.

7. Termination

7.1 Termination by You: You may stop using our Site and Services at any time. If you wish to terminate your account (if one exists), you can usually do so through your account settings or by contacting us. Termination of your account will be processed as soon as reasonably possible. 7.2 Termination by Us: We reserve the right to suspend or terminate your access to the Site, your account, or any services, at any time for any reason, with or without notice. Reasons for termination may include, but are not limited to:

●   A breach or violation of these Terms or other incorporated agreements/policies.

●   Non-payment of any fees owed for services.

●   Unexpected technical or security issues or problems.

●   Extended periods of inactivity of your account.

●   Illegal or fraudulent activity, or other conduct that may create liability or harm (financial, reputational, or physical) to AllwonderBILITY™ or any user.

We will attempt to provide notice (e.g., email) of termination where practicable, but in urgent cases (security threat, etc.) we may terminate first and notify later.

7.3 Effect of Termination: Upon termination for any reason:

●   Your right to access or use the Site will immediately cease.

●   We may deactivate or delete your account and all related information and files. (We maintain certain records as needed for legal or operational reasons, per our Privacy Policy, but you won’t have access to them through the account.)

●   Sections of these Terms that by their nature should survive termination (such as intellectual property provisions, warranty disclaimers, limitations of liability, indemnities, governing law, etc.) will survive.

If your account is terminated due to a breach of Terms, you may not create a new account without our permission. We also reserve the right to refuse service or access to the Site to anyone in the future for violations or other legitimate reasons. Terminating these Terms does not necessarily mean your liability or obligations completely end – for example, if you owed payments or if an indemnity issue arises, those obligations persist.

8. Governing Law and Dispute Resolution

8.1 Governing Law: These Terms and any dispute arising out of or relating to the Terms or the Site will be governed by the laws of the State of South Carolina, USA, without regard to its conflict of laws principles. This means South Carolina law applies even if you reside in another state, to the extent not overridden by mandatory consumer protection laws in your jurisdiction.

8.2 Jurisdiction and Venue: You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site shall be brought exclusively in the state or federal courts located in Charleston County, South Carolina. You consent to the personal jurisdiction of such courts and waive any objection to venue, including claims of inconvenient forum.

Note: If you are a consumer in a state that requires local jurisdiction or grants you specific legal rights, this clause does not override those protections. However, by default, South Carolina is the agreed forum.

8.3 Dispute Resolution and Arbitration: As of the Effective Date, AllwonderBILITY™ does not require arbitration for disputes. Any legal claims or disputes will be handled in accordance with the jurisdiction and venue provisions in Section 8.2 unless and until an arbitration clause is formally added to these Terms.

 If included in a future update, arbitration terms may include the use of binding arbitration on an individual basis, held in Charleston, SC or a mutually agreed location, with no class actions permitted. Any such update would be clearly disclosed and would not apply retroactively without consent.

8.4 Injunctive Relief: Notwithstanding the foregoing, AllwonderBILITY™ reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misuse, or violation of its intellectual property, confidentiality, or other proprietary rights.  For example, if someone scrapes our website data or infringes on our trademark, we may pursue immediate legal action to stop the behavior.

8.5 Time Limit on Claims: To the extent permitted by law, any claim or cause of action arising out of or related to the use of the Site or these Terms must be filed within one (1) year after the claim or cause of action arises, or it will be permanently barred.

Note: This time limit may not apply to consumers in jurisdictions that prohibit such contractual limitations.

9. Miscellaneous

9.1 Entire Agreement: These Terms, along with our Privacy Policy and any additional guidelines or rules posted in specific sections of the Site (such as booking terms, party agreements, or class policies), constitute the entire agreement between you and AllwonderBILITY™ regarding use of the Site and Services. They supersede any prior agreements or communications between you and us on the same subject. If you enter into a separate signed agreement with us (such as a party rental contract or therapy services agreement), that document will govern those specific services, while these Terms apply to general Site use.

9.2 Amendments: We may update or modify these Terms from time to time. If material changes are made, we will notify users by posting a notice on the Site or through other reasonable methods (such as email, if applicable). Your continued use of the Site after changes are posted or become effective signifies acceptance of the revised Terms. If you do not agree to the updated Terms, you should discontinue use of the Site. Always check the “Effective Date” at the top of this page to see when these Terms were last updated.

9.3 Severability: If any provision of these Terms is found to be invalid or unenforceable by a court or arbitrator, that provision will be enforced to the maximum extent permitted, and the remainder of the Terms will remain in full force and effect. For example, if a class action waiver is unenforceable in your state, that portion may be removed while the rest of the dispute resolution clause remains valid.

9.4 Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to enforce any provision does not waive our right to enforce it later.

9.5 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. AllwonderBILITY™ may assign or transfer these Terms (in whole or in part) to an affiliate, or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms are binding upon, and inure to the benefit of, the parties and their permitted successors and assigns.

9.6 No Third-Party Beneficiaries: These Terms do not confer any third-party beneficiary rights, except as expressly stated in Section 6 (Indemnification), where the Indemnified Parties may enforce those provisions.

9.7 Headings and Interpretation: Section headings are for convenience only and have no legal or contractual effect. Terms such as “including” mean “including without limitation.” Singular terms include the plural and vice versa. These Terms are written in English; if translated, the English version controls in the event of a conflict.

10. Contact Information

If you have any questions or comments about these Terms or the Site, please contact us:

AllwonderBILITY™ LLC – Website Support
Email: info@AllwonderBILITY.com
Phone: (843) 806-1858
Address: 3510 Park Avenue Boulevard, Mt. Pleasant, SC 29466, USA

We value our relationship with our users and appreciate you taking the time to review these Terms. We look forward to welcoming you to AllwonderBILITY™, both online and in person. By using the Site, you acknowledge that you have read, understood, and agreed to these Terms of Service.