Website Terms of Service

AllwonderBILITY™ LLC – Website Terms of Service

Effective Date: October 1, 2025

Welcome to AllwonderBILITY™’s website (the “Site”). These Terms of Service (“Terms”) govern your access to and use of our Site and any related online services, including online booking, account creation, and content (collectively, the “Services”).

By using our Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Site. For purposes of these Terms, “AllwonderBILITY™,” “we,” “us,” or “our” refers to AllwonderBILITY™ LLC, its subsidiaries, affiliates, franchisees, officers, employees, agents, successors, and assigns. “You” or “User” refers to any individual or entity who accesses or uses the Site.

These Terms apply to all visitors, users, and others who access or use the Site. Additional service-specific terms (such as booking, membership, or therapy agreements) may also apply and form part of your agreement with us.

1. Use of the Site and Services

1.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Site. Our Services are designed for adults (parents/guardians) booking and managing children’s activities. If you are under 18, you may only use the Site under direct supervision of a parent or guardian.

1.2 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate, complete, and current information,

• Maintain the confidentiality of your login credentials, and

• Accept responsibility for all activities under your account.
  

You must notify us immediately if you suspect unauthorized use or security breaches. We reserve the right to suspend or terminate accounts involved in suspicious or prohibited activities.

1.3 Permitted Use

You are granted a limited, revocable, non-exclusive license to access and use the Site and Services for lawful personal or family purposes, such as viewing information, booking, or purchasing sessions.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the Site, its Content, or Services for commercial purposes without express written permission.

1.4 Prohibited Conduct

You agree not to:

• Use the Site for unlawful purposes or to violate any local, state, national, or international law;

• Impersonate any person or entity or misrepresent your affiliation;

• Interfere with or disrupt the Site’s operations (e.g., introducing malware, performing denial-of-service attacks, or attempting unauthorized access);

• Scrape, data-mine, or use automated tools (bots, spiders, crawlers) to collect data;

• Reverse engineer or attempt to derive source code from the Site or software;

• Use the Site to collect or harvest personal information about others;

• Remove, obscure, or alter copyright, trademark, or proprietary notices;

• Upload or transmit any content that is obscene, defamatory, harassing, infringing, or otherwise objectionable.
  

Violations may result in immediate termination of your access and potential legal action.

1.5 Reservations and Online Booking

AllwonderBILITY™ provides online booking and payments through ROLLER (powered by Stripe) and therapy-related payments through WorldPay. By completing a booking or purchase, you agree to:

• Pay all charges incurred under your account, including taxes and fees;

• Review and accept all applicable service descriptions, requirements, and cancellation terms at checkout;

• Comply with our facility rules, safety policies, and waiver requirements.
  

We reserve the right to cancel or refuse any booking or order due to technical errors, capacity limitations, or suspected fraud.

1.6 Communications

By using the Site or providing your contact information, you consent to receive communications from us electronically (including email, SMS, or in-app notices). You may opt out at any time as provided in our Privacy Policy.

2. Payment, Refunds, and Cancellation Policy

2.1 Pricing and Charges

All prices are in U.S. dollars and subject to applicable sales taxes or similar fees. Prices are subject to change, but confirmed bookings remain honored at the rate shown at the time of purchase.

2.2 Payment Process

AllwonderBILITY™ uses secure, third-party processors for payments:

• ROLLER (powered by Stripe) for open play, classes, memberships, parties, and merchandise;

• WorldPay for therapy sessions and healthcare-related billing.
  

By providing payment details, you represent that you are authorized to use that payment method and authorize us and our processors to charge the full amount of your purchase. We do not store full payment card data, but our processors may retain tokenized details if you choose to save your card for future use.

2.3 Cancellation and Refund Policy

We value fairness and transparent scheduling. The following policies apply:

• Open Play Sessions: Non-refundable after purchase. Cancellations made at least 24 hours in advance may be eligible for a one-time reschedule or credit.

• Classes and Events: Cancellations made 7 days or more before the class start date may be credited toward a future session. No refunds are provided for missed sessions once a class series has begun.

• Memberships: Cancellations follow your Membership Agreement terms. Typically, 7 days’ notice is required to cancel or modify recurring monthly memberships.

• Parties and Private Events:

• A 50% non-refundable deposit is required at the time of booking to secure your party date.

• The remaining 50% balance is due on or before the day of the event.

• Cancellations made 30 days or more before the scheduled party date may receive a one-time credit toward a future party within six (6) months, subject to availability.

• Cancellations made less than 30 days prior or failure to attend result in forfeiture of all payments.

• Rescheduling requests must be made in writing to info@allwonderbility.com.

• Therapy Appointments: Cancellations with less than 24 hours’ notice may incur a $40 fee or result in loss of session credit.

• Merchandise and Gift Cards: Merchandise may be returned within 14 days of purchase if unused and in original packaging. Gift cards are non-refundable except as required by law.

Refunds, when approved, are processed to the original payment method within 5–10 business days. We may make exceptions (e.g., emergencies) at our discretion, without setting precedent.

2.4 Chargebacks and Disputes

If you believe a charge was made in error, please contact us before disputing with your bank. Unauthorized or duplicate charges will be investigated promptly. We reserve the right to suspend accounts involved in unfounded or repetitive chargebacks.

3. Intellectual Property and Content

3.1 AllwonderBILITY™ Content

All content on the Site—including text, graphics, logos, icons, photos, videos, audio clips, software, program names, taglines, and designs (collectively, “Content”)—is owned or licensed by AllwonderBILITY™ LLC.

Our trademarks, including AllwonderBILITY™ and related logos, are protected under trademark and copyright laws.

3.2 Permissible Use

You may view, print, or download materials for your personal, non-commercial use only. You may not reproduce, modify, distribute, publicly display, or create derivative works from our Content without prior written permission.

3.3 User Content

If our Site allows submissions (e.g., testimonials or photos), by submitting content you grant AllwonderBILITY™ a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for business or promotional purposes. You must own or have the rights to any content you submit and agree not to upload anything unlawful, infringing, or offensive.

3.4 Third-Party Content

The Site may include content or links provided by third parties (e.g., Google Maps). Those are subject to their own terms, and AllwonderBILITY™ is not responsible for their accuracy or practices.

3.5 Notice and Takedown

If you believe your intellectual property rights are infringed, send written notice to info@allwonderbility.com identifying the infringing material and your proof of ownership. We will investigate and act in accordance with applicable law (e.g., DMCA).

4. Disclaimer of Warranties

The Site and Services are provided “AS IS” and “AS AVAILABLE.”
To the fullest extent permitted by law, AllwonderBILITY™ disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy.

We do not guarantee:

• Uninterrupted or error-free operation;

• That defects will be corrected immediately; or

• That information on the Site is always current or complete.

Any reliance on Site materials is at your own risk. External sites linked from our Site are not under our control and are provided for convenience only.

5. Limitation of Liability

To the maximum extent permitted by law, AllwonderBILITY™ LLC, its affiliates, owners, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Site or Services, including loss of data, profits, goodwill, or personal injury.

In all cases, our total liability to you shall not exceed the greater of $100 or the total amount you paid to AllwonderBILITY™ in the twelve (12) months prior to the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limitations, so these provisions may not apply where prohibited by law.

6. Indemnification

You agree to defend, indemnify, and hold harmless AllwonderBILITY™ LLC and its officers, directors, employees, affiliates, franchisees, and agents from any claims, liabilities, damages, costs, or expenses (including attorneys’ fees) arising from:

• Your use or misuse of the Site or Services;

• Your violation of these Terms;

• Your infringement of any third-party rights.

We reserve the right to assume the exclusive defense of any matter subject to indemnification and require your cooperation in such defense.

7. Termination

7.1 By You

You may terminate your account at any time by contacting us.

7.2 By Us

We may suspend or terminate your access to the Site or Services at any time, with or without notice, for violations, fraudulent activity, or other reasons necessary to protect our business or users.

7.3 Effect of Termination

Upon termination, your access rights cease immediately. Sections relating to intellectual property, warranties, liability, and indemnification shall survive termination.

8. Governing Law and Dispute Resolution

8.1 Governing Law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflicts of law principles.

8.2 Jurisdiction and Venue

Any disputes shall be brought exclusively in the state or federal courts of Charleston County, South Carolina, and you consent to their jurisdiction.

8.3 Dispute Resolution and Arbitration

AllwonderBILITY™ currently handles disputes in accordance with Section 8.2. We reserve the right to implement an arbitration clause in the future with proper notice and consent, consistent with applicable law.

8.4 Injunctive Relief

We may seek immediate injunctive relief in any competent court to prevent misuse, infringement, or unauthorized use of our intellectual property or proprietary materials.

8.5 Time Limit on Claims

To the extent permitted by law, any claim or cause of action must be filed within one (1) year from the date it arose, or it will be permanently barred.

9. Miscellaneous

9.1 Entire Agreement

These Terms, together with our Privacy Policy and service-specific agreements (e.g., membership, party, or therapy terms), constitute the entire agreement between you and AllwonderBILITY™.

9.2 Amendments

We may update these Terms periodically. Material changes will be posted on the Site or sent by email when applicable. Continued use after changes take effect signifies acceptance.

9.3 Severability

If any provision is found invalid, the remainder shall remain in full force and effect.

9.4 Waiver

No waiver of any term shall be deemed a waiver of any other term or subsequent breach.

9.5 Assignment

You may not assign rights or obligations under these Terms without our prior written consent. AllwonderBILITY™ may assign or transfer these Terms in connection with a merger, acquisition, reorganization, franchise expansion, or sale of assets.

9.6 No Third-Party Beneficiaries

Except as expressly stated, these Terms confer no rights on third parties other than the Indemnified Parties under Section 6.

9.7 Headings and Interpretation

Headings are for convenience only. Terms such as “including” mean “including without limitation.” Singular includes plural and vice versa.

10. Contact Information

AllwonderBILITY™ LLC
3510 Park Avenue Boulevard, Suite 105
Mt. Pleasant, SC 29466, USA
Phone: (843) 806-1858
Email: info@allwonderbility.com
Website: www.allwonderbility.com

We appreciate your trust and partnership in our mission to create a joyful, inclusive, and safe environment for all children to Play, Develop, and Shine™.